Does This Sound Familiar?
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Your schedule seems all over the place - either there is not enough time allowed or too much time.
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Customers aren’t being followed up properly (or at all).
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You're coping the same daily questions, repeating yourself daily - wasting your precious time.
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Your admin’s unsure what to say or worse, giving customers the wrong info.
You didn’t hire an admin to babysit them. But without proper training, they’ll never confidently take the reins.
What If You Had an Admin Who Ran the Office Like a Boss?
Imagine this:
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Jobs get booked without you.
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Customers get follow-up calls, quote reminders, and review links—all handled.
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Your techs are updated, notes are logged, and the day actually flows.
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You finally get time to focus on growing the business (or take a proper break).
This is exactly what our 12-week coaching program delivers.
Here’s What They’ll Get in the 12-Week Coaching Program:
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✅ Weekly video trainings (on-demand access)
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✅ Downloadable templates, scripts, and checklists
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✅ Live weekly Q&A coaching with Rachael
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✅ Support inside a private group of like-minded admins
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✅ End-of-program certificate (great for admin career growth)
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✅ Practical tools like Canva templates, scribe docs, Asana workflows, and more
Hey I'm Rachael!
I’ve spent over 10 years running a successful electrical business and building one of the largest training platforms for sparkies across Australia and New Zealand.
Along the way, I realised the secret to a smooth, profitable business isn’t just good tradies, it’s a confident, well-trained admin who runs the show behind the scenes.
This program is what I wish I had when we started.
It’s designed to take the pressure off you and turn your admin into your greatest asset.
~ Because when your admin thrives, your whole business does.
The 12-Week Curriculum
Week 1: Owning the Role – Becoming the Backbone of the Business
Set the tone, expectations, and mindset of a high-performing admin. Learn how to lead from the front, ask smarter questions, and become an irreplaceable asset to the team.
Week 2: Information In, Profit Out – Gathering the Right Details Every Time
Master the art of asking the right questions. Build rock-solid job descriptions that help techs succeed and reduce call-backs or confusion onsite.
Week 3: Smooth Scheduling & Efficiency Systems
Learn how to structure the day for maximum flow—avoiding bottlenecks, downtime, and double handling.
Week 4: Handling Price Shoppers with Confidence
Turn “How much do you charge?” into booked jobs with confidence, clarity, and professional positioning that builds trust (not pressure).
Week 5: Phone Power – Booking Jobs with Authority
Set the tone from the first ring. Learn how to speak clearly, control the call, and convert enquiries into paying customers.
Week 6: Team Communication – Bridging the Gap Between Office & Field
Build stronger relationships with techs and business owners. Learn what they need from you—and how to communicate clearly under pressure.
Week 7: Talk the Trade – Understanding Electrical Terms & Onsite Workflows
Learn the lingo and logic behind the trade so you can confidently talk with customers and support your team like a pro.
Week 8: Pricing, Quoting & Invoicing Essentials
Understand the numbers behind the jobs. Learn how to build, send, and follow up quotes—and support the business's cash flow with confidence.
Week 9: Automate & Systemise with Confidence
Get your hands dirty with the tools that save time and boost professionalism—templates, automations, scripts, and repeatable systems.
Week 10: Leads, Nurturing, and Handling Tricky Customers
Keep the pipeline full by following up leads and re-engaging past customers. Learn how to stay cool with difficult or emotional clients.
Week 11: Admin Tools Toolkit – Canva, Scribe, Asana & More
Learn how to design flyers, track tasks, and streamline processes with practical tools that make your day easier and your output shine.
Week 12: Stepping Up – Creating WOW Moments & Scaling Your Role
Wrap it all up with next-level admin strategies: building systems, improving Google Reviews, and creating memorable client experiences that set your business apart.
Your admin could be your greatest asset
— if they’re trained the right way.
What's Included:
12 x Live Zoom Sessions
We kick off on Thursday, 24th July at 10:15am (AEDT)! Your admin will join a live session packed with practical training—plus a Q&A at the end to get all their questions answered.
Private Admin Support Group
They’ll get 12 weeks of access to a private WhatsApp group to ask questions and connect with others in the program.
I’ll check in daily Monday to Friday to offer support and keep them moving forward.
Done-for-You Templates & Scripts
Job descriptions, call scripts, follow-up messages, tradie glossary, quizzes to accelerate your learning - ready to plug in and go.
